Dank in the Box

I ordered a burger last night and was shocked to find that it was neatly put together, stacked with fresh tomatoes, lettuce, pickles cheese, etc. this burger looked and tasted like an advertisement. I took a bite, then realized I should take a photo. It doesn’t quite capture the exquisite work of art as I didn’t want to get my bite marks in the scene. Great job to whoever was working and whoever is training people over there!

I go to jack in the box quite a bit, but my visit to this location was less than pleasant. When I asked about my small combo order, as I selected medium combo on the screen, the employee was cold and nasty toward me. The bonus jack sandwich was also missing pickles. Will avoid this location in the future.

This location is the worst i ben to by far there bathroom has been out of order for over a week it doesn’t show up on the app so theres no online ordering and they wont redeem your points in store, the staff is slow and don’t really care to have a good customer service.

Date of Visit: October 4, 2025 Time of Visit: 9:30 PM Restaurant Address: 4815 Voltaire St, San Diego, CA 92107, United States Order Type: Drive-thru Subject: Disrespectful and Threatening Employee Behavior I visited the Jack in the Box at 4815 Voltaire St, San Diego, CA 92107 on Saturday, October 4th, 2025 around 9:30 PM through the drive-thru. I ordered tacos, two chicken sandwiches, stuffed jalapeños, a large fries, and a Monster Mozzarella stick. After waiting about 7 minutes, our food came out cold and missing the large fries. We went through the drive-thru twice to fix the issue. The employee, Jose, insisted we hadn’t ordered fries—even though he would have heard the order through his headset—and treated us like we were a burden. When I told him, “You don’t need to talk to customers like that; you’re being disrespectful. You saw us come through twice and heard us explain the same issue,” he continued to argue instead of apologizing. When I said I would file a complaint, he followed me outside, mocked me, danced around, and repeatedly said “woot woot what’s up.” This behavior was humiliating and made me feel threatened. No customer should ever be treated that way. Jose clearly needs retraining on professionalism, respect, and how to handle customers without escalating or humiliating them. I’m requesting that this incident be reviewed and addressed to ensure it does not happen again.

Waited 10 min just to take my order, no greeting.. nothing. One worker was nice enough to take our order and the food was wtvr they burned my jalapeno poppers but they really need to focus on all the customers.