Antelope Valley Delivery

Your driver’s always do a fantastic job. I would say all my recycle bins are all broken and could use a couple New ones. We are always kept informed in case of a holiday or a weather day impacts our pick up. Thanks so much for your hard work.

I request a replace cover / bin for my home. WM closed the request. I knowable on the replacement truck, enterprise, and bin was out at the curb. They made two stop at my neighbors with prefect bids and made no exchange. My neighborhood has a lot damaged bins and no replacements. Crows pick at the trash and make a unnecessary mess.

Drivers are more conscientious and Customer service is always helpful. Your automated assistant is what's keeping you from 5 star review. She can't do extra bag pickup, she doesn't transfer you when asked and it's really annoying quite frankly. You're people are your best asset.

Waste management in Palmdale is by far the worst city trash truck service I have ever encountered in my life. For two consecutive weeks now, the blue recycling bin has not been emptied. I have ensured there is enough space between my trash bin, and it is not heavy at all! It only contains cut-up cardboard boxes and recyclable materials. The last time this occurred several months ago, we called in, and a customer service representative assured us that someone would come out the next day! However, that never happened! We called again, and they still did not come. To make matters worse, the bill increased by $20, and we are receiving terrible service. This is unacceptable, and I believe the driver for our area needs some form of training or discipline to prevent this from happening again. 😡😡 I hope to hear back from someone as soon as possible, and I expect this bin to be picked up and emptied immediately! Additionally, it needs to be replaced as it is cracked!

For the most part, WM does a good job. My reason for 3 stars is, their recycling rules. Our recycling never gets picked up until late afternoon. The Antelope Valley is a windy place, and many times, the cans get blown over and the trash is blown all over the neighborhood. That makes our neighborhood look bad. When you toss your trash, it is bagged, and not usually a problem. WM insists that the recycling is not bagged but just tossed into the can. Boxes, cans, paper etc...blows all over the neighborhood making a mess. The truck drivers do not get out of the truck and pick up the trash. It is left to blow all over the neighborhood. I do not see what is wrong with bagging the trash. We pay an extra $75 for trash sorters already. Buy them a box cutter! When the recycling is bagged, it doesn't blow all over the street, can be easily cleaned up and problem solved. We need to work on keeping our community clean. I believe this is only reasonable, and WM needs to work with its clients. To continue to send violation letters for bagging recycling is not looking at the situation reasonably. Yes, I have called and talked to WM, and those conversations have gone nowhere.