Culver Healing Center - CHC

I recently visited the facility and the I did not have any complaints regarding my visit. Staff was friendly during my visit, the facility itself was clean, and the staff appeared attentive to their patients. Overall it was a great visit and was very satisfied with the facility overall.

Amazing facility!!! Staff is exceptional, very clean and has a great atmosphere. It is an all around great place. I highly recommend Culver West Health Center!

Caring, helpful, friendly and attentive staff. Physical rehab is great.

Update!!!! My mom ended up passing in April and the staff EXCEPT for the Directors took a minute or two out of their day to call me with their heartfelt condolences, at no point in time did either of the directors ever reach out! The female Director has a very ICE COLD demeanor and clearly doesn’t want to be bothered with questions and concerns because before my mom’s passing I tried calling her about the constant missing clothing and shoe issue that my mom was having and she never accepted or returned my calls. I’m glad that she wasn’t hands on with patients because she certainly doesn’t have the compassion for the sick and elderly! If it wasn’t for the Social worker and staff that routinely cared for my mother, I would have placed her elsewhere. Culver West has its good points and its bad ones just like anywhere else but my concern has gone unaddressed and I can’t seem to get the Director on the phone, despite numerous calls and messages. I will start with the good points first. The entire staff has been wonderful and kind. They’re always pleasant and seem to have a good rapport with my mother. They have kept me informed about treatments, incidents and her overall condition the entire time that she has been there. Her Social Worker is a gem, as well as the sweet Caribbean queen that always greets me & everyone else with a warm hello and friendly smile, up at the front desk (thanks ladies) and the food appears to be good quality food. Now for the not so positive things. My mother’s belongings have continuously disappeared, from her clothing , shoes and blanket that she asked me to bring because she’s always cold. My mom complained to me several months ago about none of her clothes being hers and that what was in the closet in her room was far too big for her. I checked her closet and found multiple articles of clothing ranging from size Large to XXL that didn’t belong to her, inside. My mom is a size S/M! I went to a nearby Ross to purchase some warm items both tops & bottoms her size and I put her name on the inside of each with a Sharpie. About two months later, same situation, the clothing in her closet doesn’t belong to her and now both pairs of her shoes and her thick blanket has gone missing. I had never inquired about the facility replacing anything until these more costly things went missing. I was told that the Director stated that it is not within the facility’s policy to replace lost items. Hmmmm, my question to her would be ( if she’d take my call or ever return one) what is the facility’s policy on THEFT because if the missing items haven’t turned up anywhere, then it seems like they’re being stolen? I can understand if something small goes missing every now and again because there is a lot of residents to keep up with but I don’t understand how major items continue to go missing and nothing is ever done about it! Everything is expensive these days and I should not have to continuously replace my mother’s belongings if they are being lost or stolen within the facility where she resides. I’m not leaving a negative review to be vindictive or malicious but more so to bring attention to what seems to be an ongoing problem within the facility that clearly isn’t being addressed and since I can’t get the proper individual on the phone, I had no other choice than to express my concerns in a review.

Very Bad Experience ,and the rudeness of Some Of the Employees! Very Despicable! As Medical transportation Team ,Were Denied the Use of Restroom ,As per the front Desk mid 30’s Lady with flipped around Name Tag, she said NO! , Restroom is only for employees! Visitors and vendors need to ( figure out) that was exactly Her words, On top of, some patients were asking for Help as we were passing by hallways! Sad and depressed were the face of those Defenseless Patients, they were in so much need of everything! Take out your relatives while you Can, take them where they can get the service and attention they well Deserve!