The Pottery Barn

Dominique took care of us immensely! She helped us with a console table, and even assisted in loading it into our car as the store was closing. The whole staff was pleasant and helpful. Thanks for the great service.

Neyda was so helpful during my visit to Pottery Barn! She helped me with both an in-store purchase and placing an online order, and made sure I was completely happy with everything. She was super attentive, friendly, and made the whole process really easy. I really appreciated her patience and attention to detail. Thank you, Neyda!

Very Shady Company. My husband and I purchased furniture at this store and were initially pleased with their salesperson and the furniture we selected, however they now keep charging my credit card for my purchase numerous times over. Then they tell us that this is they way it works and eventually the charges will be correct. Our credit card company said this is absolutely not normal. We do not know what they are doing, but until they figure it out, you should not buy from this store.

Do Not Ever Buy at Pottery Barn. We just had a terrible experience and it put our credit cards and credit at risk. We purchased over $11,000 in furniture and the sales clerk was very nice. But they charged our credit card for the $11,000 purchase and over the next two days we received 7 more charges on our credit card for a total of $38,699.66. It went over the card limit and bounced other preset charges we had. Then they tried to charge MORE! We called the manager and he tried to talk to my wife like she was not intelligent to understand how it works, that they put holds, then charge again when each items is in fulfillment, then amounts are supposed to drop off. My wife and disabled son went to Mrs. Fields cookies and her credit card was declined on a $5 purchase because of the excessive unauthorized charges, this was embarassing. We never authorized $36,699 in charges. We then called corporate HQ and all they are concerned with is explaining how their system works. Again, we never authorized all these 8 total charges, plus more attempts. All their customer service tried to do was justify this horrible business practice. We then asked to cancel the whole order, and they are now saying we can not cancel 2 chairs becasue they are custom outsourced chairs already ordered. We do not want just two random chairs and will not be held hostage for their horrible service and policies. Please do not even enter a Pottery Barn, this was a nightmare. There are many better furniture options. I am 62 years old and all other stores over the years have been professional and treated us well and valued our business.

I love the coziness inside 😍 the feeling of holidays already there. If you want some quality things from your kitchen, living room to your bedroom, you can definitely find it here. You just have to have a good budget for it!