Trulieve - Kissimmee East Irlo

Hands down one of the best dispensaries around. They are always clean, courteous and it’s a breeze getting checked out. I am always greeted by very professional and personable staff, they have some of the highest thc potency for the lowest prices. I love this location in particular, it has been nothing short of a pleasure to work w all of the reps, but I would also love to add that Raysha, always on her A game and just so kind, no matter how silly my questions may be. Chefs kiss!

I just got my medical card today and came in for my first visit. Devin greeted me like he knew me and was very engaging! Then Courtney was my bud-tender and helped me navigate the menu for the first time while explaining the whole process. I’m blown away by how comfortable I was made for my first dispensary visit. I’ll BE BACK!

The staff is wonderful, always friendly even when they are under fire due to understaffing. I love these guys and these are consistently going above and beyond to make everyone’s visit efficient and timely. I shop there exclusively

I’m leaving a 3-star review because my experience at this Trulieve location was drastically different across two visits. I visited two times across two days and both visits could not have been more unique. Night one (1 Star Review): I first interacted with the closing manager, Yashira, and her response immediately threw off the entire visit. When she realized my partner was a new patient, she sighed in our faces and said “this will be fun” in a condescending tone, as if my partner and I were inconveniencing her by coming in. When I explained that I would not be purchasing products and only wanted to stand at the counter with my partner while he completed his purchase, she became aggressive and said that would not be allowed. I’ve never encountered that reaction at any other dispensary. Instead of calmly explaining the policy or law, she acted as if I was questioning her authority. The interaction made me feel embarrassed in front of other patients waiting behind us. That response from a manager set a very negative tone for the entire visit. After that interaction, we proceeded with the visit and the budtender who helped my partner was phenomenal—offering excellent service and made sure my partner had a great first experience. If my only interaction had been with him, this would have been a very different review. But because of how Yashira handled the situation, once I made it to the counter with my partner, we almost walked out. Because I didn’t want my partner’s first visit to be tainted because of how Yashira treated me, I swallowed how upset I was and moved on. Still, it left such a bad impression that I wasn’t sure I’d return. Even if setting up a new patient profile takes a little extra time, a manager should never express frustration or personal feelings about new patients coming in. And, a manager should learn how to educate new patients without making them feel dumb in front of other people. That reflects poorly on the business! Day two (5 Star Review): I decided to give the location another chance at a different time of day, and the experience was completely different. I checked in with one of the managers, either Charles or Isaac, and his initial reaction to me saying I was a new patient was immediately welcoming and professional. There was slight confusion at first when my partner came up to the counter with me, but Isaac/Charles handled it cleanly and smoothly, and significantly better than how Yashira handled the same exact situation the night before. After check-in, I worked with Courtney and she was awesome from the start—warm, friendly, patient, and genuinely happy to help! She took her time explaining everything in detail, answered all my questions without rushing me, and helped me maximize my first-time patient discount so I could stock up on a variety of products. She even offered free merch to make it memorable. In my mind, Courtney and the managers I interacted with the second day deserve a 5-star review. The only reason this review averages out to 3 stars is because of how poor and unwelcoming my experience was the night before with closing manager Yashira. My bottom line: Courtney (and the way managers Isaac/Charles handled things) is the reason I would return to this location! I am not going to shop at this location in the evening when the closing manager (who I had a negative experience with) would be working. It is incredible how different the experiences were, but this serves as a reminder that one experience is not enough to determine the quality of service at a new location!

Trulieve has never responded to this post!! I wonder why. It’s the only one!!!!!!As a very loyal truliever for over 5 years with hundreds and hundreds of orders with 10s of thousands of dollars spent. I can truly say this branch neither wants nor needs new patients . they can barely provide their existing patients with any real customer service. new patients go somewhere else and have a great first experience. you won't get it here. also safety hazard left for a year in all the patience way. that's not management. Update went in 9/30 had the very worst customer experience in my life. Over 30 minutes to check in another 30 to pick up my EXPRESS order. Not busy at all. The manager on duty gave me 5 dollars of my order for his bad service. I haven’t been back since and have had awesome customer care elsewhere. Why is my post the only one that has never gotten a response