Columbia Care - Rochester

Things went quite well actually, I the only problem I have with you is that I was never notified that the Columbia Care credit card ended in January 2024. Nice job ! I get emails every single day and it could have been mentioned. You see I am a disabled senior citizen and can't drive to the bank. So a little warning would have been nice. I am sorry to whine but I am always trying to abide by the ADA rules whenever I can. My overall experience with the Dispensary has been great. I just am disappointed with how this problem was handled.

Very helpful and kind staff, however they don't understand terpenes and how cannabinoids work and have made it clear they have no interest in educating themselves. Their stock never changes so unless their product agrees with you, you're just left with nothing useful. Because, again, they don't know how to help a patient actually find a good fit. Nice folks. Not a great dispo. I'll add that their hours of operation are not ideal, in fact,they are not useful at all and I often go elsewhere because they aren't available.

Excellent service and warm reception. Very educated staff. Medical counseling (on tincture use) is detailed and beneficial. I suggest a dose management mechanism based on level of pain is introduced. Great job. Admirable diversity. Wonderful people.

I have been going to Columbia Care for years now, they have a delivery program that travels all over the place. I live about an hour and a half from the store and they always make my delivery. Jessica is fantastic, always super helpful, answers any questions I have and always helps me to get the best price and best experience. I also have to shout out Bill, the delivery man. Always very kind, courteous, and on time. They let you know when the delivery window will be and they simply deliver. The communication between the store and customers is second to none, they give updates on your order as well as promptly call if something isn’t in stock(which is rare) and give you different options to make sure you’re satisfied. I know there’s plenty other dispensaries and more every day, but Columbia Care has earned my business for the foreseeable future. If you’re still deciding on what dispensary to go to, look no further than Columbia Care in Rochester.

Today I spent $30 and walked out with more stuff than my hands could hold! The staff are friendly and eager to assist. They always have some type of deal or discount or sale going on. I've used the extract, the powder, and the ground flower. The extract works the best for pain in my opinion. I will definitely keep going back!