Smoke Zone & Gifts

Very friendly and helpful service plus and excellent selection of products for a reasonable price.

Nice shop! Staff was helpful and knowledgeable when I had questions about different options. Will definitely visit again!

Love this place. Very cool people, and I love that they're always open. Most smoke shops open up late and close early. Not these guys. Open 8 am - 11 pm. Best smoke shop in town!

Honestly this place is the best smoke shop in Fremont and I’ve been to them all. Ask for Benji and he will take care of you!

I’ve been coming to this shop every other week for the past year and a half—even after moving farther away—because they usually carry what I need at fair prices. But my experience last night was frustrating enough that I feel the owner really needs to re-evaluate the staff. The store closes at 11pm, and I arrived around 10:20pm on a Tuesday 9/23. I was the only customer there and ran into the employee outside on a smoke break. I even told them I didn’t mind if they wanted to finish their break, but they insisted on rushing me inside to “get my sale over with real quick.” That set the tone immediately. As a regular, I’m always given a list of inventory to choose from. This time, the employee flat-out refused to give me the list, handed me an item I didn’t ask for, and charged me $5 more than usual. When I questioned the price, he brushed me off, insisting it was always $35 when it has consistently been $30. To make matters worse, he spent most of the interaction on the phone, clearly impatient and uninterested, as if I was inconveniencing him by being there. What really crossed the line: he didn’t provide a receipt, didn’t thank me, and literally walked away mid-call after taking my money. I’ve overlooked occasional lapses in service here before, but this was flat-out disrespectful—especially toward a loyal customer. If management values repeat business, they need to hire or train staff who actually respect their customers. Do better. Edit: My past few visits have been pleasant and I've been met with great customer service despite that one hiccup. Thanks