The Bamboo Eater

I pulled up today like any other normal day and as I went to open the door the white guy with dreads ran and locked it before i could open it. He then cracked the door open and proceeded to tell me he was refusing me service all because my car was loud. His exact words were “you have a modified exhaust sorry”. Now to give everyone background information I have a 2016 bmw m4. It’s completely STOCK. I told him it was stock and he closed the door in my face. I grew up in this neighborhood too and I've always make it a point to never disrupt the peace by making excessive noise. So when he told me that was the reason he was refusing service, I didn’t think he was being serious. Right after that he just closed the door in my face without having a proper conversation. Now i’ll admit , I then got in my car and briefly showed him what me being loud would've actually sound like. Respect goes both ways. I try to support small businesses, and I’m always willing to be considerate if someone asks me respectfully. Instead, I was treated a way no one should be. Customer or not. If there were a way to rate this place lower than one star, I would.

Incredible team to provide you with the best possible buying experience whether it's cigars, hookah, incense or any if their other high quality products. High quality people always make a difference.

Terrible service would highly recommend to find a better shop. Dude needs to get some training in customer service. He kicked me out because my brother drives a motorcycle. He was the only hostile person, when he asked me to leave, i left. Then he ran to the door as i as i was almost at my car and said blame your brother for this. So professional. When i took this photo he was denying another customer service. He will come to the door and scream and yell at you then lock the door and run back inside.

I come to this shop for all my glass pieces or when I need something but ik they’ll have it. But today when I showed up I was turned away for have a motorcycle that was too loud and illegal and I need to come back in a different vehicle. When I came back 10 min later I tried to talk to the employee to understand his frustration and why he turned me down but he was extremely rude and gave the worst customer service experience I’ve ever had. I love this shop but that employee definitely needs training on how to interact with people.

I have lived in the neighborhood for a couple years now and decided yesterday that I needed to walk around and explore more local businesses. I found The Bamboo Eater and was pleasantly surprised. The owner Sean was with a customer but greeted me warmly upon my entering. As I walked around, I observed him with the other customer he was helping and was impressed with his knowledge and customer service skills. When he became available, he offered me the same friendly demeanor and was very honest, clear and concise with his explanations of different products I had asked about. I can't wait to come back and explore their offerings more. Happy to have this business in our neighborhood!