City Smoke Shop 167

Hidden gem on Newbury St. Neil the store associate was so helpful as I really needed help with the items I needed for a birthday gift. His suggestions were perfect and I wouldn’t go anywhere else if needed. Highly suggest stopping in and checking out the array of products. Five star service

I was here at 6:30pm today and was greeted by a person with star tats on their face. For whatever reason, they were reluctant to sell me a nicotine vape. Like, it’s cool they had limited flavors and all that, compared to all the other shops I’ve been in. But if you’re a person actually going into a smoke shop, for nicotine, you’re most likely totally aware that it isn’t your healthiest moment or desire. Initially they were trying to sell me a 3% nicotine vape with this rude or condescending attitude that they knew that’s all I needed. I was going for 5% though. I emphasized wanting a rechargeable vape when asked. When rung up with my first choice, pub juice, the register said it was going to cost nearly $50, so I canceled that and went with the brand that was initially suggested to me. But I’ve come to realize that the vape is not rechargeable. Yeah so, I’m just coming here to complain about this experience since I wasn’t sure if the worker was trying to scam me. If the reality that not everyone wants weed is so bothersome then maybe don’t sell nicotine at your store or filter out the workers who will judge the people coming in who are there to give them money.

Serena is the best! She is so helpful and friendly, always has a smile on her face. Everyone here is so personable. I highly recommend going this store in particular on the fourth block of Newbury st!

Great shop very neat and clean! Evan was my sales associate and he was very friendly knowledgeable and his vibes were always superb ! Loved him and definitely would go back to buy from him again! He was so attentive and had a quick answer for all my questions. I’ve told him while I was there that I really appreciate him and his work but I thought writing on here would also come back to him and bring a smile to his face. Hope he realizes what a great asset he is to that company !

Came in today looking for some product and CJ with amazing customer service helped me pinpoint exactly what I was looking for, something small and convenient. Definitely recommend!